Retail CIO Outlook Weekly Brief
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By Bettina Thorkelin, Regional Director Nordic, Omni-channel, Valitor
By Rajkumar Bondugula, Ph.D., Principal Data Scientist / Sr. Director, Equifax and Former Data Scientist, The Home Depot
By Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
By Paul Scorza, CIO & EVP-IT, an Ahold Delhaize Company [Euronext: AD] [OTCQX: ADRNY] And Malcolm D'Souza, Sr. Director, IT-Transformation Retail Business Services, an Ahold Delhaize Company [Euronext: AD] [OTCQX: ADRNY]
From digital signage to customer facing devices, to internet cafés, the use and reliance on technology has grown exponentially.
By Anthony Jones, Head of eCommerce, Mid-Market Sales UKI, Google
What a fascinating space to be in right now. We’ve spent years waiting for technology to come and disrupt and, well, it looks like we’re more or less here.
By Ajit Sivadasan, VP/GM Global eCommerce, Lenovo
In a world defined by internet ubiquity, e-commerce, is arguably the most impactful and transformative business model we have witnessed in over a 100+ years.
By Adam Saper, CFO, Eataly
Data collection has become easier at all levels of organizations.
By Jean Laborde, Deputy CIO, FnacDarty
Digital transformation is your North Star, and you need to identify it and understand why it is the answer to your problems
By Sue Yasav, VP, Market & Consumer Insights, Synchrony Financial [NYSE:SYF]
Financing can help close the sale, drive customer loyalty and create an opportunity to increase and maintain market share.
By Phil Stevens, CIO, The Exchange
Given the number of breaches announced by banks, technology companies, manufacturers, and retailers, it is clear that information security is a big challenge.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV]
Customers can also interact with the RFID tag using their smartphone to verify their packages are un-tampered-with, building trust with the retailer
By Susan Doniz, Global CIO, Aimia
Wearable computers become just another delivery mechanism for digital junk mail.
By Ralf Schneider, CIO, Allianz Group
At the end of the day, you really need to scale the skills around technology and make them an integral part of the business.
By Maureen McDonagh, Head of Industry, Retail, Facebook
A study by Ipsos identified that 42 percent of UK online shoppers expect their brands to provide an option to chat with a live agent or representative if they have any questions or follow-ups
By Bruce Valk, CIO & VP, Silver Star Brands
While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.
By Don Scheibenreif, VP-Distinguished Analyst, Gartner
Commerce leaders have made online transactions efficient and customer friendly.
By Robert Killory, Chief Innovation Officer, 3CLogic
Data from every channel should be aggregated and organized in order to garner key business intelligence across channels and specific to each channel.
